Policies

Spruce Apothecary, Inc.
1022 West Burnside Street, Unit K
Portland, OR 97209
USA
503 206.4022

info@spruceapothecary.com

Order Processing

Spruce Apothecary will process your online order within 24 hours given all items are in stock. Occasionally items may be oversold. All backorder items will ship as we receive them in the shop and therefore items ordered together may not be shipped together. We will contact you if any of your items are backordered. 



Shipping

Spruce Apothecary ships most orders via USPS Priority Mail service. Most orders are delivered within 1-3 business days to most locations. Orders with certain products, such as alcohol based fragrance products and aerosol products, are classified as hazardous materials and can only be shipped UPS Ground for delivery within 2-5 business days depending on the location. Your shipping options and cost will be outlined at the time of checkout. Orders that total $75 or more ship at no cost to you. Upon shipping you will receive a confirmation email with tracking information. You may track your order via the USPS or UPS website after your order has shipped. Please note: UPS orders cannot be shipped to PO Boxes.

Shipping rates apply to US addresses only. For International Shipping information please contact us at info@spruceapothecary.com.

Store Pick-Up

Orders can be picked up at our downtown Portland store at no charge. Please observe the following in regard to order processing and pick-up availability:

Orders placed before 3pm local time: usually ready for pickup within 2 hours of placing an order.
Orders placed after 3pm local time: may not be available until the next business day.
Orders placed after store closing: ready the next business day, usually within 2 hours of store opening.

We will send you an email advising you when the order is ready for pick-up.

Order Questions

Any questions about your order may be directed to info@spruceapothecary.com or by calling us at 503 206.4022.

Returns

We hope that you are fully satisfied with your purchase from Spruce Apothecary. If for some reason you are not satisfied, purchased items may be exchanged or returned for store credit only within 14 days of purchase or delivery provided they are in their original, unused condition and packaging. Store credits do not expire. 

Please note: All shipping fees are non-refundable unless a product is determined to be defective or damaged.

All returns must be preauthorized. To obtain a Return Authorization, please contact us at info@spruceapothecary.com or by calling us at 503 206.4022. Please provide your contact information, order number, a description of the product you wish to return, and the reason for the return.

Any questions about our Return Policy may be directed to info@spruceapothecary.com or by calling us at 503 206.4022.

Customer Information

Spruce Apothecary only collects information on our customers for the sole purpose of order tracking and records keeping of orders placed online. This information is limited to Customer name, address, email, telephone number, and IP addresses. 
 

Spruce Apothecary will only contact you by phone in the event of a problem with a web order placed via spruceapothecary.com. 
 

On our website or in store you have the option of joining the Spruce Apothecary mailing list. Spruce Apothecary may occasionally send you email regarding new product lines and store information. You have the option to discontinue these emails at any time by following the link at the bottom of every email.
 

At no time does Spruce Apothecary, Inc. retain sensitive information such as credit card numbers. Spruce Apothecary does not share your customer information under any circumstances. 
 

Spruce Apothecary collects IP addresses in two cases. Our web tracking service collects IP address for the sole purpose of tracking web usage. This information is separate from our customer database. At no time does Spruce Apothecary collect information on customer’s specific browsing habits. Spruce Apothecary also records your IP address at the time of check out to aid in the prevention and tracking of credit card fraud.

Security

Spruce Apothecary takes privacy and security very seriously. We have taken every precaution to secure your privacy online, at our data centers and at our physical location to protect against the theft, manipulation, and loss of information collected at spruce apothecary.com. Your information is password protected and is available only to persons whom need it to fulfill your web orders, or answer specific questions that you may have.

Cookies

This website uses cookies, primarily to verify logged in users and keep track of cart data.

Terms and Conditions

In using this site you agree to the terms and conditions outlined in this document. Please take a moment to review these terms and conditions. In using spruceapothecary.com, you accept these terms and conditions. If you do not accept these terms and conditions please do not use spruceapothecary.com. 

These terms and conditions may change at any time. Spruce Apothecary reserves the right to update and maintain these terms and conditions without prior written notice. Your usage of spruceapothecary.com is bound by the terms and conditions outlined you visit, we therefore encourage you to review these terms and conditions each time you use this site.

Disclaimer

This site and all contents of this site are provided on an “as is” basis without warranties of any kind, either express or implied, including without limitation warranties of title or implied warranties of merchantability or fitness for a particular purpose. You acknowledge, by your use of this site, that your use of this site is at your sole risk, that you assume full responsibility for all costs associated with all necessary servicing or repairs of any equipment you use in connection with your use of our site, and that Spruce Apothecary shall not be liable for any damages of any kind related to your use of this site.

Indemnification

You agree to defend, indemnify and hold Spruce Apothecary, Inc. harmless from and against any and all claims, damages, costs and expenses, including attorneys’ fees, arising from or related to your use of the site.

Copyright

All content of this site spruceapothecary.com is the sole property of Spruce Apothecary, Inc. All images, graphics, and copy are protected by international copyright and intellectual property laws. You may not copy, transfer, reproduce, retransmit, or modify the any portion of this site without the express written permission of Spruce Apothecary, Inc.